Please use a registered mail, or a track-able shipping method, and prepay the shipping cost to ship back the package.

If products are damage during shipping we can offer you a refund or send out a replacement (proof required).You would have to pay the return shipping cost and the original shipping costs when you ordered. If for some reason you change your mind, we only accept returns on unopened(factory seal) and unused items within 7 days of receiving the products.For USA/International customers: please declare the package as Return Product with a value less than $20 otherwise there will be extra Canadian tax/duty.Absolutely no returns on non-sealed items! Unfortunately if your item does not have a factory seal we will not be able to tell if the item is un-used/opened.Return or exchange can ONLY be accepted for unopened/unused products in original factory sealed packaging.No return or exchange on chemical (polish, lotion, etc.), electrical (flat iron, blow dry.), hygienic products (files, scissors, lashes.), and all furniture items.If you should happen to have a reason to want to return a purchased item, please refer to the below HNA Supply Return Policy and Warranty. In the unlikely event if you do not receive your orders within the 3 days time frame set please get in touch with us immediately.Īt HNA Supply we are proud of our wide selection of products and we stand by their quality. Please note - Friday orders will not be processed until Monday.ĭeliveries of parcels and pallets are normally sent via next day courier service (British Columbia 9am - 5pm) but we do ask for 2-3 working day time frame as courier service can some time run late. Orders placed after 2pm during the weekdays or at weekends will be processed and dispatched within 2-3 business days. Subject to your payment being processed and stock availabilit.

Orders placed before 2pm Monday - Friday (Canada Time), except public holidays and weekends, are dispatched within 2-3 business days. If you are outside of these countries please contact us first before placing your order. We deliver primarily throughout the Canada and US.

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